When you purchase from CompuGroup Medical you purchase a total solution, not merely software. To get the most out of your technology, thorough training and support are crucial. CompuGroup Medical is your partner beyond the point of sale, ensuring you are fully equipped to optimize the use of your software by providing you with a highly skilled, professional and enthusiastic training team. Our proven training approaches allow your office to experience and understand the workflow of each area of the application so you can see increased revenues more quickly through improved productivity.
Proper training is crucial to your success and therefore a key component of the solution you purchase for your practice. Time and time again, research shows the best way to learn is by doing. Our combination of training, assignments, follow-up and support take you and your staff through each level of training until you feel confident in your skills and ability to use your software effectively.
The expertise of our training team will help bring your staff up to speed quickly. Our training methods include:
All staff members in your practice will need to devote time to learning the application and adjusting to using new hardware. Shortly after training, your practice will begin the Go-Live phase in which your office will start using your software in daily operations.
CompuGroup Medical's training manuals are written specifically to reinforce the training you receive and to provide an easy to use reference. Training manuals are made accessible during the initial training visit, plus electronic copies are available to allow duplication for on-going user training. Supplemental user workbooks are provided to users as well, via online access. End-users also have access to scenario-based training, demonstrations and interactive tutorials that enable your staff to train when time is available and within your budget.
CompuGroup Medical also regularly conducts webinar training sessions for specific products in order to reinforce what's been learned and provide more advanced skills when requested. In addition, our annual CompuGroup Medical Client Connection training and education conference is an excellent opportunity to conduct refresher training or acquire advanced skills as you network with other users. Finally, online user help is also available through our Online Support Center.
During the initial transition period we provide on-site support. Once your software is fully operational, we provide your practice with dependable, dedicated support. Our U.S.-based support staff are there to respond to both application and technical support questions so you are able to focus on what's truly important: providing outstanding patient care.
To find out more about all the training tools and options available to our clients, contact us Customer Support at 888.627.7633 or request more information on our Contact Us page.